Technology Integration at SaraMana Business Products

Your ongoing satisfaction is our goal. Our programs include quarterly account reviews, where we  look for peaks and valleys in copy/print/fax/scan volumes, excessive services calls, technicians’ performance, first-time fix rates and track monthly volumes. This process serves as a quarterly report card of our performance and your costs to ensure you are getting the service and support you deserve.

• Pro-active service programs include scheduled preventative maintenance visits
• These consist of a thorough cleaning, factory adjustments and the replacement of all parts in that individual PM-Kit.
• We employ factory-trained technicians with decades of experience.
• Our “3-in-30” policy ensures quality at every step.
  • If we receive 3 service calls on a system in 30 days, a report is generated and reviewed by our Vice President, Sales Manager, Service Manager & account representative. From there an action plan is developed and implemented.