If your phone system is only used for phone calls and voicemail, you're missing out on:
- powerful features and integrations that can boost your team's productivity and customer satisfaction
- valuable opportunities to enhance your business operations and connect with customers more effectively
- advanced capabilities that can streamline your workflow and drive growth
FEATURES
With rapidly increasing remote employment, you can make and receive calls from your cell phone or computer from anywhere using your office phone number and still have all the features of the phone system.
- conference calling
- voicemails can be forwarded to emails or text
- instant messaging
- call recording
- advanced statistics
- reporting
- conference services
- video conferencing
- instant message
- real-time call center monitoring
- send images, videos, and documents while engaging in a conversation
EASY TO MANAGE
VoIP phone systems are designed for straightforward use. Employees who are used to a traditional phone system will find the transition to VoIP phone systems is easy and intuitive. Changing your answering rules, running your own reports, adjusting time frames and even uploading your own hold music are all things that are easily accomplished with VoIP.
HIGHER SCALABILITY / LOWER COSTS
One of the most noteworthy advantages of VoIP systems is its lower upfront installation costs and lower monthly phone bills. VoIP solutions remove the need to purchase expensive hardware or new phone lines as a business expands. Now, businesses can easily toggle the performance and features of their VoIP system to handle a range of situations such as massive spikes in calls during the holidays or the opening of a new office branch. Additional user seats and lines can be added online instantly. No wiring or complex setup required!
RELIABILITY
As long as you have a stable and fast internet connection with good bandwidth, VoIP voice quality is as crisp and clear as possible without any lag, latency, or dropped calls. Instead of a single point of failure that is inherited with most traditional phone systems, a VoIP system is backed by multiple Geo-redundant Data Centers that provide real-time replication of your phone system instance. If hardware issues occur at the data center where the primary instance of your VoIP system resides, your phone system will automatically failover to another instance on standby.